Have questions? Check out our FAQ section for answers to commonly asked questions about our services, fees, and more. If you can't find what you're looking for, feel free to contact us for assistance.
Frequently Asked Questions for Kodo Global Xpress
A: Kodo Global Xpress is a money services business (MSB) that specializes in facilitating money transfers from the USA to Africa through our mobile application and website.
A: Users can download our app, create an account, and securely send money to their families in Africa. The recipient can receive the funds through various payout options available in their country.
A: Kodo Global Xpress supports money transfers to various countries in Africa, including but not limited to Gambia , Senegal and Nigeria . Please check our app for the full list of supported countries.
A: Fees and exchange rates may vary depending on the amount being sent and the destination country. Users can view the applicable fees and exchange rates within the app before confirming the transaction.
A: Yes, Kodo Global Xpress prioritizes the security and privacy of our users' information. We use encryption and other security measures to protect personal and financial data during transactions.
A: The time it takes for the funds to be received in Africa depends on several factors, such as the selected payout option and the processing times of our partners in the recipient country. Users can track the status of their transactions within the app.
A: Once a transaction is initiated, users may not be able to cancel it. However, users can contact our customer support team at [support@kodoglobalxpress.com] for assistance with any issues related to their transactions.
A: Users can typically fund their transactions using bank transfers, debit cards, or credit cards. Specific payment methods may vary based on the user's location and the destination country. If you have any other questions or concerns about Kodo Global Xpress, please feel free to contact our customer support team. Thank you for choosing Kodo Global Xpress for your money transfer needs.